Refund Policy
A legal disclaimer
Returns
Due to the handmade and made-to-order nature of our products, we do not accept returns for change of mind.
However, we will gladly work with you if there is an issue with your order.
Damaged or Defective Items
If your item arrives damaged or defective:
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Please contact us within 5 days of delivery
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Email us at wanderlymadecustom@gmail.com with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
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Once reviewed, we will offer a replacement or refund depending on the situation.
Incorrect Orders
If you receive the wrong item:
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Contact us within 5 days of delivery
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We will correct the issue by sending the correct item or issuing a refund if necessary
If a refund is approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for processing, depending on your bank or payment provider
Non-Refundable Items
We do not offer refunds for:
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Custom or personalized orders
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Orders with incorrect shipping information provided by the customer
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Delays caused by shipping carriers
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Normal variations in handmade items (each piece is unique)
Cancellations
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Orders may be canceled within 24 hours of purchase
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After 24 hours, production may have already begun and cancellations may not be possible
Donations
As part of our mission:
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All donations are non-refundable UNLESS
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Error: The donor made an honest mistake (e.g., inputting wrong number
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or donating twice).
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Misuse/Inability to Use: Funds were given for a specific purpose (restricted gift) that you can no longer fulfill.
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Illegality: The funds were involved in fraud or embezzlement.
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100% of donations go directly to supporting foster youth and international youth initiatives through our nonprofit, Wanderly Loved
Our Heart Behind the Policy
Every purchase you make helps fund real, life-changing support for foster youth and children in underserved communities. We aim to balance excellent customer care with the integrity of our mission.