Shipping Policy

A legal disclaimer

Processing Time

Because all of our products are handmade to order, please allow:

3–5 business days for order processing before shipment
During high-volume seasons or special releases, processing times may be slightly longer

You will receive a confirmation email once your order has shipped.

Shipping Methods & Delivery Times

We currently ship through trusted carriers such as USPS and UPS.

Estimated delivery times (after processing):

Standard Shipping: 3–5 business days
Expedited Shipping: 1–3 business days (if selected at checkout)

Please note that delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on:

Package weight
Shipping destination
Selected shipping method

Occasionally, we may offer free or discounted shipping promotions.

Shipping Locations

We currently ship within the United States
For international shipping inquiries, please contact us directly at wanderlymadecustom@gmail.com

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Addresses

Please ensure your shipping information is accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
If you notice an error, contact us immediately at [Insert Email Address] and we will do our best to assist before the order ships

Lost or Delayed Packages

Once a package is handed over to the shipping carrier, it is outside of our control. However, we will always do our best to help:

If your package is delayed, please check the tracking information first
If your package appears lost, contact us and we will assist in filing a claim with the carrier

Damaged Items

If your order arrives damaged:

Please contact us within 5 days of delivery
Include photos of the damaged item and packaging
We will work with you to resolve the issue as quickly as possible

Split Shipments

In some cases, orders may ship in multiple packages depending on product availability or size. If this occurs, you will receive separate tracking information for each shipment.

Our Promise

Every purchase you make supports our mission—50% of product proceeds go directly to our nonprofit, Wanderly Loved, helping foster youth and supporting children internationally.

We are grateful for your patience and support as we carefully handcraft each order with purpose and intention.